Delivery

All orders are shipped via Australia Post.

For orders valued at more than $100, Standard Shipping is free.

For orders valued under $100, Standard Shipping is a flat rate of $10.

Express Shipping is available on all orders for $15.

Please allow 2-3 business days for dispatch from our Melbourne warehouse

Generally, deliveries are made Monday to Friday (excluding Public holidays).

If there is no one home to receive the parcel, Australia Post will leave a card. The parcel can then be picked up at the local post office during normal opening hours. All consignments are sent with a tracking number which can be emailed to you on request.

Estimated delivery times will vary according to shipping location. Please view Australia Post's delivery time frames here. For more information regarding shipping, insurance, delivery times or other related matters, please contact our sales staff. For more information regarding parcel delivery, please refer to the information on the Australia Post website.

Tracking

Once your order has been shipped from our warehouse you will receive your tracking number by email. You will be able to track the shipment through the Australia post website.

Changing an order

Unfortunately, once an order is placed it is automatically processed by our warehouse. Because of this we are unable to change or cancel any orders once they have been placed.

International Orders

Sorry, we do not currently ship internationally, however you can find our products stocked in all good homeware stores around the globe.

 

Australia Post Estimated Delivery Time Frames

 

 State
Standard Shipping
Express Shipping
VIC

2 - 5 business days

1 - 2 business days

NSW

3 - 6 business days

2 - 4 business days

QLD

4 - 7 business days

2 - 4 business days

ACT

3 - 5 business days

2 - 3 business days

SA

4 - 6 business days

2 - 3 business days

TAS

5 - 7 business days

2 - 3 business days

WA

7 - 12 business days

4 - 5 business days

NT

7 - 10 business days

4 - 6 business days

 

Auspost NSW & QLD Local Delivery Impacts Notice

Flooding and extreme weather conditions across the Northern Rivers Region in New South Wales and in Queensland are causing some delivery delays for items coming in and out of these regions. Local deliveries in flood-affected areas are also impacted.

The safety of our people and the community is our priority and we will recommence deliveries as soon as it is safe to do so.

Tracked items will be delivered as soon as it is safe to do so. Express Post and StarTrack Premium items are also being prioritised. You can continue to track your packages and get updates through the Australia Post mobile app.

While every effort was made to move mail and parcels to a safe location prior to the flooding, we expect some items will have been severely damaged or washed away. As soon as our affected sites can be accessed safely, our team will work to assess the impact and undamaged items will be delivered as soon as possible.